Terms and Conditions

GENERAL

1.1 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions.

1.2 The following sections explain the terms which govern the general use of the services found at moon.bet (the "Websites"). For specific game rules please refer to the relevant “Rules” sections on each of the Websites.

1.3 By registering an account you agree to have understood and accepted these terms and conditions (the "T&Cs"). In these T&Cs, "we" and "us" is Pixeldance Limitada - a company registered at SanPedro, BarrioDent, Del Centro Culturas Cos Tarricense norteamericano, Costa Rica with company registration number 3-102-910197.

1.4 From time to time, certain provisions of these T&Cs may change and will be updated accordingly. A new T&Cs version shall come into force at the time of its publication on our Websites. If you continue playing, this shall be deemed as acceptance by you of the new T&Cs. If you do not agree with the new T&Cs, then you should stop using our services.

1.5 It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

CHANGES TO TERMS AND CONDITIONS

2.1 The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

WHO CAN PLAY

3.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

3.2 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

3.3 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

3.4 The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

3.5 Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

3.6 Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories, Netherlands, Israel, Myanmar, Iran, North Korea. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.

AVAILABILITY OF GAMES

4.1 Please bear in mind some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

4.2 Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

ACCEPTED CURRENCIES

5.1 The website allows playing for the following currencies: EUR, USD, RUB, KZT, KGS, UAH, UZS, AZN, INR, TJS, BDT, BTC, ETH, LTC, TRX, USDT.

FEES AND TAXES

6.1 You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

6.2 You may incur charges on currency exchange during bank card deposits or withdrawals if your payment method’s currency differs from the currency registered on your Moonbet account, or if a payment method provider processes deposits or withdrawals through a currency that is different from your account currency. These charges are not reimbursed by us.

GAME RULES

7.1 By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

DISCLAIMER OF LIABILITIES

8.1 By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

8.2 The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

8.3 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

8.4 If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

8.5 The Casino, its directors, employees, partners, service providers:

  • do not warrant that the software or the Website is/are fit for their purpose;
  • do not warrant that the software and Website are free from errors;
  • do not warrant that the Website and/or games will be accessible without interruptions;
  • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

8.6 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

8.7 You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

USE OF PLAYER ACCOUNT

9.1 Each player is allowed to create only one (1) personal account. In all cases, player is obligated to log in and use only one account, address, computer and IP address. Any other account opened by the player on the Website shall be considered a duplicate account. The Company has the right to immediately close all duplicate accounts

9.2 Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

9.3 Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

9.4 The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

9.5 It's Players responsibility to make sure that his accounts data is safe. In case when any of personal data, username or password are known to the third party, the Company is not responsible for any damage that can be dealt to the player.

9.6 We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeksas from the date of the request for withdrawal,account will be locked, since you have failed to pass the KYC procedure.

ANTI-FRAUD POLICY

10.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

  • participating in any type of collusion with other players
  • development of strategies aimed at gaining of unfair winnings
  • fraudulent actions against other online casinos or payment providers
  • chargeback transactions with a credit card or denial of some payments made
  • creating two or more accounts
  • providing of forged documents
  • other types of cheating
  • low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers).
  • or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.

10.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

  • use of stolen cards;
  • chargebacks;
  • creating more than one account in order to get advantage from casino promotions;
  • providing incorrect registration data;
  • any other actions which may damage the Casino;

10.3 The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

10.4 In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.

10.5 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

10.6 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

10.7 Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposit were made with no gaming activity, player has to wager total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.

10.8 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

10.9 In the event of chargeback at the account, the casino reserves the right to:

  • charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;

  • claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);

  • close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

DEPOSITING

11.1 The Website offers a variety of payment methods. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

11.2 It's forbidden to use third party payment methods. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

11.3 Please note that the minimal and maximum amount of deposit depends on the payment method you decide to use.

WITHDRAWAL POLICY

12.1 The minimal amount for withdrawal is 20 EUR or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

12.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide falseor incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required. We reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents.

12.3 Withdrawn funds will be debited from Your account within 24 (twenty-four) hours from the moment of receiving Your withdrawal request.

12.4 Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

12.5 The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

12.6 All Bank Transfer payouts arein principleprocessed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

12.7 You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and arein our experiencelimited to the equivalent of EUR 16.

12.8 The maximum withdrawal amount processed to a player is 2,000€ per day, 7,500€ per week and 15,000€ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

12.9 If you win more than 15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum 15,000 until the full amount is paid out.

12.10 All progressive jackpot wins will be paid in full.

12.11 Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

12.12 If a player requested a withdrawal of the funds, but the sum of the wager since last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to decline requested withdrawal. This procedure is in line with anti money laundering practices. The restriction apply on all deposits made after successful withdrawal. If a player is found to have employed any type of strategies to increase the sum of bets without the real play, the Casino reserves the right to decline withdrawal request.

12.13 We may request from You some KYC documents in AML/CTF purposes prior to withdrawal of funds, which were not used for Services using. An estimate of time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered

12.14 The Company reserves the right to decide on which payment method players can withdrawal their balance (applies to multiple payments methods registered on the Player's account).

12.15 Balance of player's account can be withdrawal to the deposit method only ( the same account in the payment method should be used for deposit/withdrawal). Company reserves the right to decline withdrawal request to different payments method. (Deposit only methods are excluded).

REFUND POLICY

13.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

13.2 If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

13.3 Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

13.4 In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

13.5 In order to request a refund, please contact Support via [email protected]. Your request will be reviewed in 3 business days period. After the refund request review, the refund can be approved within 30 days.

13.6 All costs that may occur upon refund procedure are on the player.

DORMANT ACCOUNTS

14.1 An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

14.2 You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

EXPIRY PERIOD

15.1 You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.

COMPLAINTS

16.1 You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

16.2 Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

16.3 Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.

16.4 In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

16.5 When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

NON TRANSFERABILITY

17.1 You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.

KYC POLICY

18.1 Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents. Please note that Driving License cannot be accepted as ID and/or Proof of Address.

  • Documents provided to complete verification procedure are generally reviewed within 24 hours;
  • Documents have to be provided as photos or scanned copies. We also reserve the right to request personal notarized documents;
  • We reserve the right to suspend moon.bet Account for an indefinite term and cancel all previously placed bets, Bonuses and winnings if requested documents have not been provided within 6 (six) months.
  • In case of refusal or evasion of the KYC/AML terms (provision of forged, edited documents, non-provision of documents etc.), moon.bet has the right to charge from suspended moon.bet Account monthly maintenance fee in an amount of 100 (one hundred) EUR, cancel wholly or partially the Client's bets, winnings and Bonuses on all moon.bet accounts, refuse to return the deposited funds, block the moon.bet Account, compensate all costs incurred from the balance of the Client . If Client’s moon.bet Account remains suspended for more than 365 (three hundred and sixty five) days and/or the balance is 0 (zero) EUR, no further charge will be incurred and we may close your moon.bet Account at our sole discretion.

18.2 All transactions made by You in Your moon.bet Account are checked to prevent money laundering, terrorist financing and any other illegal activity.

18.3 By agreeing to these Terms and Conditions You authorize us to undertake verification checks in AML/CFT purposes as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm Your identity and contact details and to prevent money laundering and terrorist financing and in order to verify if You are subject to a sanctions regime.

ARBITRATION

19.1 All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions.